Your inquiry made outside of business hours (9:00-17:00), on Saturdays, Sundays, national holidays, and during the year-end and new year holidays (December 29-January 3), will be checked in the following business day or thereafter. Please note that we cannot respond to urgent inquiries.
Depending on the nature of your inquiry, it may take up to several days or more to reply, or we may be unable to reply. Also, please note that we may respond to your inquiry in writing or by telephone.
To provide an appropriate response, we may forward your inquiry to one of our group companies to review and respond.
Please include your name, address, e-mail address, and telephone number (a number where you can be reached during the daytime on weekdays). We may not be able to respond to any inquiry that does not include this information.
Our response is intended only to answer your specific question. The use of any portion of the responses, in whole or in part, for secondary use, or disclosure to any person other than the intended customer is strictly prohibited without the Company’s permission.
Personal information provided will be handled appropriately and used only for the purpose of responding to the customer. We are committed to protecting the personal information provided by our customers. For more details, please refer to our Privacy Policy page.
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